The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
AUD 105 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Baby pushchair
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Indoor swimming pool
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Full body massage
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Separate tub and shower
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
176 Cumberland Street,
Sydney,
Australia,
2000,
New South Wales
Map view
street view
176 Cumberland Street,
Sydney,
Australia,
2000,
New South Wales
City landmarks
Opera House
Sydney Opera House
1.3
km
Park
Royal Botanic Gardens
1.3
km
Aquarium
SEA LIFE Sydney Aquarium
1.4
km
Gallery
Art Gallery of New South Wales
1.8
km
Amusement Park
Luna Park Sydney
2.0
km
Museum
Australian National Maritime Museum
1.8
km
Sydney
Darling Harbour
1.8
km
Park
Hyde Park
1.6
km
Mall
Queen Victoria Building
1.5
km
Church
St Mary's Cathedral
1.7
km
Sydney Cove
Circular Quay
620 m
Sydney
Sydney Harbour
2.5
km
Zoo
WILD LIFE Sydney Zoo
1.3
km
Museum
Museum of Sydney
630 m
Museum
Hyde Park Barracks Museum
1.5
km
Westfield Centrepoint 100 Market St Retail Level 5
Sydney Tower Eye Observation Deck
1.1
km
Garden
Chinese Garden of Friendship
2.3
km
Museum
Justice and Police Museum
780 m
Sydney NSW 2000
Darling Harbour dining
2.0
km
University
Sydney Conservatorium of Music
1.0
km
Museum
Madame Tussauds Sydney
1.4
km
Museum
Powerhouse Museum
2.0
km
10 Macquarie St
The Mint
1.4
km
Nearby
Bridge
Sydney Harbour Bridge
450 m
Mall
The Rocks
410 m
Museum
Museum of Contemporary Art Australia
470 m
Planetarium
Sydney Observatory
550 m
Sydney Harbour Bridge
Pylon Lookout at Sydney Harbour Bridge
540 m
Museum
The Rocks Discovery Museum
460 m
Bridge
Sydney Harbour Bridge Climb
450 m
Restaurants
Altitude Restaurant
80 m
176 Cumberland St Shangri-La Hotel Sydney
Cafe Mix
10 m
176 Cumberland Street
Blu Bar on 36
10 m
176 Cumberland St Level 36
The Lobby Lounge
10 m
161 Sussex St Four Points by Sheraton Sydney
Kobe Jones Teppanyaki
10 m
176 Cumberland St The Rocks
The Brasserie
10 m
L 1 176 Cumberland St
Mr. Wong
530 m
3 Bridge Lane
The Rocks Teppanyaki
100 m
176 Cumberland St
Harts Pub
120 m
Corner Gloucester & Essex Streets
The Quartier Bistro & Bar
170 m
98 Gloucester St
Maybe Sammy
200 m
115 Harrington St
Brew Cafe
230 m
121 Harrington St
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
friendly staff
great city view
slow room service
inconvenient location
7.4/10
Very good
Rooms
7.6
Location
8.1
Service
7.9
Dining
6.8
Guest reviews
7.4/10
based on 22 reviews
4.5/5
based on 8205 reviews
8.6
8.6/10 based on 9745 reviews
#102 of 209 hotels in Sydney based on Tripadvisor
Alex
United Kingdom,
May
2024
7.8/10
My stay at the hotel was pretty great overall. The rooms were very comfortable, and the staff was incredibly friendly. However, there were some issues with the room service and housekeeping, as it took multiple phone calls for servicing and some items were not replaced promptly.
Rooms
8.0
The room I stayed in had a spectacular city view, and it was very comfortable.
Service
9.0
The services provided, such as room service, car hire, and housekeeping, were superb overall, despite minor delays attributed to high hotel traffic.
Location
7.0
The location by the city, Opera House, and bridge was fantastic with great views. However, finding the hotel was a bit inconvenient due to navigational challenges.
Dining
7.0
The dining experience had its ups and downs. While the restaurant offered floor-to-ceiling windows with great harbor views, service was a bit slow and some items were not available.
Facilities
8.0
The facilities provided were good overall, but there were some delays and missing items that impacted the experience slightly.
friendly staff
slow room service
Luke
United Kingdom,
March
2024
7.8/10
The hotel has some great features like awesome and quiet rooms, incredibly friendly service, but the location may not be ideal for everyone due to access challenges. The dining options are plentiful but might not offer the best value for money.
Rooms
8.0
The room I stayed in was really nice, a great size with a decent bathroom providing plenty of room to move around in.
Service
9.0
The staff catered to all our needs and were incredibly friendly from the moment we arrived. They were so helpful and polite.
Location
7.0
The hotel is very close to everything in the Rocks, making it convenient for exploring the area, but access might be challenging due to stairs or a steep street.
Dining
7.0
Facilities
8.0
The hotel offers various facilities like room service, car hire, and tours/ticket assistance to enhance the overall experience.
quiet rooms
access challenges
Gilbert
United Kingdom,
March
2024
7.6/10
The hotel rooms were very clean, the bed was very comfortable, and the bathroom was spacious with great lighting for taking pictures. However, the standard of the rooms was not very high. The staff was incredibly polite and friendly, providing excellent support and going above and beyond to ensure a comfortable stay. The location offers one of the best views in Sydney and is perfect for sightseeing, although the difficulty of gaining a view over the harbor can be a drawback. The dining experience, while feeling decadent, could be improved to match other Shangri-la options and service was somewhat lacking in the restaurant. The facilities were satisfactory overall.
Rooms
7.0
The rooms were very clean, the bed was very comfortable, and the bathroom was spacious with great lighting for taking pictures.
Service
9.0
The staff was incredibly polite and friendly, providing excellent support and going above and beyond to ensure a comfortable stay.
Location
8.0
The location offers one of the best views in Sydney and is perfect for sightseeing, although the difficulty of gaining a view over the harbor can be a drawback.
Dining
6.0
The dining experience, while feeling decadent, could be improved to match other Shangri-la options and service was somewhat lacking in the restaurant.
Facilities
The facilities were satisfactory overall.
Hugh
United States,
February
2024
7.2/10
My stay at the hotel had its ups and downs. The rooms were in need of revamp but spacious with a beautiful view. The service was sincere and friendly, though not always prompt. The location was perfect for exploring the area, but the dining experience was somewhat pricey. Overall, a decent stay with room for improvement.
Rooms
6.0
The rooms, although in need of a revamp and with late cleaning timing, were spacious with a beautiful view.
Service
7.0
The service was sincere, friendly, and professional, but could have been more prompt in room cleaning.
Location
9.0
The location was perfect for exploring the area with access to many attractions.
Dining
7.0
The dining experience was somewhat pricey but well-made.
Facilities
7.0
The facilities were decent overall.
Alfred
United Kingdom,
February
2024
8.2/10
My stay at the hotel was fantastic! The room had an incredible view of the harbour and Opera House, and the bed was super comfortable with a variety of pillows to choose from. I enjoyed the deep bath, well-stocked fridge, and makeup mirror. Room service was amazing, especially with such a spectacular view right from the room.
Rooms
9.0
The room was a dream come true with its amazing view and comfortable amenities.
Service
9.0
The service was top-notch, from room service to valet parking. They made me feel truly valued during my stay.
Location
8.0
The location was perfect for exploring Sydney's harbourside attractions, though getting to the rocks with a pram was a bit challenging.
Dining
7.0
The dining experience was average. The restaurant was busy, and service was a bit forgetful, but the view was spectacular.
Facilities
8.0
The facilities were great, with everything I needed for a comfortable stay.
Thomas
United Kingdom,
February
2024
7.0/10
My stay at the hotel had its ups and downs. The location was great, especially after exploring the nearby beautiful Botanic gardens. The rooms were decent, although the smoky smell was off-putting. The dining experience was excellent, and the best coffee I've ever had. However, there were several service issues, from confusion at reception to a rude wait staff. The facilities were impressive with separate saunas, a pool, and a jacuzzi.
Rooms
6.0
The rooms were decent with nice views, but the smoky smell was a downside.
Service
5.0
The service had several issues, from confusion at reception to rude wait staff.
Location
8.0
The location was a great bonus after exploring the Botanic gardens.
Dining
9.0
The dining experience was excellent, with super friendly staff and delicious food.
Facilities
8.0
The facilities were impressive with separate saunas, a pool, and a jacuzzi.
Jack
United Kingdom,
January
2024
8.2/10
I had a mixed experience at the hotel. The rooms were beautiful and elegant with excellent views of the harbor, but unfortunately, my room was facing the motorway, leading to constant traffic noise throughout the night. On the bright side, the service was incredibly welcoming and friendly, with helpful staff going above and beyond. The location, while offering fantastic views, was a bit chaotic at times with children running around. Despite some ups and downs, the dining experience was excellent, offering a variety of delicious options. The facilities were top-notch, making my stay quite comfortable.
Rooms
7.0
The rooms were beautiful, elegant, and sophisticated, with excellent views of the harbor.
Service
9.0
The service was so welcoming and friendly, with staff going above and beyond.
Location
8.0
Despite the chaos at times, the location gave us a fantastic view of the harbor.
Dining
9.0
The dining experience was excellent with hot and varied options.
Facilities
8.0
The facilities at the hotel were well-maintained and contributed to a comfortable stay.
Aaron
United Kingdom,
January
2024
7.8/10
The hotel offers beautifully appointed rooms with everything we needed and terrific views of the Opera House. The rooms were lovely and comfortable but could benefit from an update considering the price paid. The service was exceptional, with professional and efficient staff in every department. The location, although wonderful with stunning views, may pose a slight challenge due to the hilly terrain walk to Circular Quay. The dining experience was mixed, with a move to Altitude hotel providing a lovely meal and view but being way too expensive for the quality received.
Rooms
8.0
The rooms were lovely, comfortable, and offered terrific views of the Opera House.
Service
9.0
The staff were awesome in every department, making my experience truly enjoyable.
Location
7.0
The location is great with stunning views, just a short walk to key locations.
Dining
6.0
The dining experience, although offering a lovely meal and view at Altitude hotel, was way too expensive for the quality received.
Facilities
9.0
The hotel facilities were top-notch and catered to all my needs.
Paul
United Kingdom,
January
2024
7.8/10
The hotel rooms are fantastic with amazing extras like canapés and free drinks every evening, but the bed setup could be improved. The maintenance noise from a nearby room was bothersome, impacting our stay. Despite this, the service was friendly and accommodating, though some areas could benefit from additional training. The location is excellent for exploring key attractions on foot, although some seating areas are overhyped. The dining experience was pleasant with generous and tasty options. The facilities are decent, providing a comfortable stay overall.
Rooms
8.0
The rooms exceeded our expectations with fantastic extras like canapés and free drinks every evening.
Service
7.0
The service was friendly and accommodating, with staff going out of their way to assist.
Location
9.0
The location was excellent, within easy walking distance to major tourist attractions and transport hubs.
Dining
8.0
The dining experience was good, offering plentiful and tasty options.
Facilities
7.0
The facilities provided a decent experience overall.
Brandon
United States,
December
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. The rooms, although spacious and well-equipped, were quite stuffy without the option to open a window or access a balcony. On the bright side, they offered stunning views of the Harbour Bridge and Opera House.
Rooms
7.0
The rooms, facing the Harbour Bridge and opera house, were spacious and well equipped, despite being a bit stuffy without the possibility to open a window or have a balcony.
Service
8.0
The service at the hotel was impressive. The staff were friendly and accommodating, especially the hard-working and friendly cleaning staff. However, at times, there could be a long line of people waiting.
Location
9.0
The location of the hotel was perfect for exploring Sydney. It was close to various transport options and restaurants, providing a quick ride from the airport. The only downside was the steep terrain in the area, requiring climbing stairs.
Dining
5.0
The dining experience at the hotel was a mix of highs and lows. While the views of the Harbour Bridge and Opera House were amazing, the options were limited and overpriced, leading to a poor dining experience.
Facilities
7.0
Richie
United Kingdom,
December
2023
7.0/10
Despite a delayed check-in and lacking VIP service, the room was spacious, clean, and featured a comfortable bed with an opera house view. The service, though responsive, was not very attentive. The location offers great views and easy access to Sydney sights. The dining experience was marred by greasy food and slow service, especially during breakfast.
Rooms
8.0
The room was spacious, clean, and had a comfortable bed with an opera house view.
Service
7.0
The service was responsive but lacked attentiveness.
Location
9.0
The location is great with amazing views and close to main Sydney sights.
Dining
5.0
The dining experience during breakfast was poor, with greasy food and long wait times.
Facilities
6.0
The hotel facilities were average.
Shawn
United States,
November
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms, though a bit outdated, were clean, and I appreciated the option for early check-in and the comfortable bed. The bathroom was lovely, especially with the bath overlooking Darling Harbour. However, some areas could use a refresh to enhance the overall experience.
Rooms
8.0
The rooms were clean and offered early check-in. The comfortable bed made for a good night's sleep. The bathroom, with its view of Darling Harbour, was a highlight.
Service
7.0
The service at the hotel was outstanding. From booking me in to assisting with queries, the staff across all departments were awesome. However, there was a negative encounter with the gym supervisor, Angus, known for being rude and unhelpful.
Location
9.0
The hotel's location in the trendy Rocks area was excellent for exploring Sydney's key attractions like the Opera House and Circular Quay. While the hilly terrain posed a challenge, the overall proximity to major sights was convenient.
Dining
6.0
However, the smoked salmon Benedict was a standout dish, and the view from Altitude hotel was lovely. The need for improvement was evident in the offerings despite some positive highlights.
Facilities
7.0
The hotel's facilities were decent, offering standard amenities. However, there may be areas like Cafe Mix that require more attention to detail to elevate the guest experience.
Stephen
United Kingdom,
October
2023
6.8/10
I had a mixed experience at the hotel. The rooms, with a spectacular view of the harbour, were not made up on the second day until late afternoon, which was disappointing as it was my partner's birthday. The rooms lacked a desk lamp, but overall were comfortable. The service staff were extremely polite and helpful, making our stay enjoyable. However, the bar staff seemed a bit untrained. The location was good with easy access to many attractions, although the hotel entrance was a bit inconvenient. The dining experience was chaotic and not up to the standard I expected. The facilities were decent overall.
Rooms
7.0
The rooms had a spectacular view of the harbour but were not made up on the second day until late afternoon. Lacked a desk lamp.
Service
8.0
The service staff were extremely polite and helpful. The bar staff appeared untrained.
Location
7.0
The location was good with easy access to many attractions, although a bit inconvenient to reach the hotel entrance.
Dining
5.0
The dining experience was chaotic and disappointing, not meeting expectations.
Facilities
7.0
The facilities were decent overall.
Stanley
United Kingdom,
October
2023
8.2/10
My stay at the hotel was a mix of breathtaking views of the city and the Opera House from the Grand Premier Sydney Harbour View room, although the breakfast arrangement could be improved. The service was friendly but lacked attention to detail at times. The location offered both a lovely nightlife experience and easy access to the city attractions, with some areas in need of renovation. The dining experience was described as exceptional, yet with minor issues like overcooked eggs. Overall, a paradise-like experience marred slightly by the need for certain improvements.
Rooms
9.0
The room was absolutely gorgeous with stunning views of the city and the Opera House.
Service
7.0
The staff, although friendly and approachable, may benefit from additional training for improved service quality.
Location
8.0
The hotel's altitude cocktail bar offered a lovely night experience, and its central location was convenient but showed signs of needing maintenance.
Dining
8.0
The dining experience was exceptional overall, with top-notch service, highlighted by minor issues like overcooked eggs at times.
Facilities
9.0
The facilities were modern and well-equipped, offering guests a comfortable stay.
Nick
United Kingdom,
August
2023
8.0/10
The hotel boasts a very good room with a magnificent bathroom featuring the highest quality fittings and accessories. The rooms are nice but have an older look. The service was excellent and very professional, outshining some of the facilities. The location is super convenient, allowing easy access to Sydney harborside attractions. The dining options, although with a good selection, fall short of the usual standard expected. Overall, a comfortable stay with some areas that could use improvement.
Rooms
8.0
The room was very good, with a magnificent bathroom with the highest quality of fittings and accessories, although they have an older look.
Service
9.0
The service was excellent and very professional, even surpassing some facilities.
Location
9.0
The location is super convenient for exploring Sydney's harborside attractions and nearby food and pubs.
Dining
7.0
The dining experience, while offering a good selection, doesn't quite match the level of other Shangri-La restaurants.
Facilities
7.0
The facilities meet the standard expected, with some areas that could use improvement.